Privacy policy.
Effective Date: 10/08/2025
1. Introduction
MSB Plumbing we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our website www.msbplumbinglimited.co.uk, built using Squarespace.
2. Information We Collect
We collect the following personal data when you interact with our website:
Name
Email address
Phone number (if provided)
Any additional information you voluntarily provide in the contact form
3. How We Collect Your Data
We collect data via:
Contact Form: When you submit an enquiry.
Cookies & Analytics: If you consent to non-essential cookies, we may collect technical data such as IP address, browser type, and site usage patterns.
4. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
Responding to Enquiries: Legitimate interest.
Providing Plumbing Services: Contractual necessity.
Website Analytics & Improvement: Your consent for non-essential cookies.
5. How We Store and Share Your Data
Your data is stored securely on Squarespace’s servers and in our email systems.
We do not sell your data.
We may share your data with service providers that help us operate our website, manage communications, or provide services to you. These providers act as data processors and are bound by contractual confidentiality and data protection obligations.
6. International Data Transfers
Squarespace stores data primarily in the United States. Transfers are protected under Standard Contractual Clauses in compliance with GDPR.
7. Data Retention
Contact form submissions: kept for up to 12 months unless needed longer for business purposes.
Mailing list data: kept until you unsubscribe or withdraw consent.
8. Your Data Protection Rights
Under GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Request restriction of processing
Lodge a complaint with a supervisory authority
To exercise your rights, contact: msbplumbinglimited@gmail.com
9. Cookies
We use functional cookies to ensure the site works properly and, with your consent, analytics/marketing cookies to improve your experience.
For full details, see our Cookie Policy [link].
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on our website.
11. Contact Us
If you have any questions about this Privacy Policy, contact:
MSB Plumbing
Email: msbplumbinglimited@gmail.com