Privacy policy.


Effective Date: 10/08/2025

1. Introduction

MSB Plumbing we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our website www.msbplumbinglimited.co.uk, built using Squarespace.

2. Information We Collect

We collect the following personal data when you interact with our website:

  • Name

  • Email address

  • Phone number (if provided)

  • Any additional information you voluntarily provide in the contact form

3. How We Collect Your Data

We collect data via:

  • Contact Form: When you submit an enquiry.

  • Cookies & Analytics: If you consent to non-essential cookies, we may collect technical data such as IP address, browser type, and site usage patterns.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • Responding to Enquiries: Legitimate interest.

  • Providing Plumbing Services: Contractual necessity.

  • Website Analytics & Improvement: Your consent for non-essential cookies.

5. How We Store and Share Your Data

  • Your data is stored securely on Squarespace’s servers and in our email systems.

  • We do not sell your data.

  • We may share your data with service providers that help us operate our website, manage communications, or provide services to you. These providers act as data processors and are bound by contractual confidentiality and data protection obligations.

6. International Data Transfers

Squarespace stores data primarily in the United States. Transfers are protected under Standard Contractual Clauses in compliance with GDPR.

7. Data Retention

  • Contact form submissions: kept for up to 12 months unless needed longer for business purposes.

  • Mailing list data: kept until you unsubscribe or withdraw consent.

8. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing at any time

  • Request restriction of processing

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact: msbplumbinglimited@gmail.com

9. Cookies

We use functional cookies to ensure the site works properly and, with your consent, analytics/marketing cookies to improve your experience.
For full details, see our Cookie Policy [link].

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website.

11. Contact Us

If you have any questions about this Privacy Policy, contact:

MSB Plumbing
Email: msbplumbinglimited@gmail.com